Terms of Service

Effective Date: July 8, 2026

Welcome to QENANA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using our website, you represent that you are at least 18 years old or have the permission of a parent or legal guardian.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations.

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our systems or accounts.

• Interfere with the security or operation of the website.

• Upload or transmit harmful software, viruses, or malicious code.

3. Products and Services

We make every effort to display our products and services accurately. However, we do not guarantee that product descriptions, images, colors, pricing, or other content are completely accurate, current, or error-free.

We reserve the right to modify or discontinue any product or service without prior notice.

4. Orders

By placing an order, you agree that:

• All information you provide is accurate and complete.

• Your order is subject to acceptance and availability.

• We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product availability.

If your order is canceled after payment has been received, you will receive a full refund.

5. Pricing and Payment

All prices displayed on our website are subject to change without notice.

Payment must be completed using one of our accepted payment methods before your order is processed.

Payments are processed securely through trusted third-party payment providers.

6. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

QENANA is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other events beyond our reasonable control.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy. Please review that policy before making a purchase.

8. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Trademarks

• Product images

• Graphics

• Text

• Designs

• Software

is the property of QENANA or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

9. User Content

If you submit reviews, comments, feedback, or other content, you grant QENANA a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for business purposes.

You are responsible for ensuring that your submissions do not violate the rights of others.

10. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted, secure, or error-free operation of the website.

11. Limitation of Liability

To the fullest extent permitted by applicable law, QENANA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, products, or services.

Our total liability shall not exceed the amount paid by you for the product or service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless QENANA, its owners, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms or misuse of our website.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon being posted on our website. Your continued use of the website constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which QENANA operates, without regard to conflict of law principles.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

QENANA

Email: info@qenana.com