Privacy Policy

Welcome to QENANA ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed securely by third-party payment providers)

• Any information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referring website

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Respond to inquiries

• Manage your account

• Improve our website and services

• Send order confirmations and shipping updates

• Detect and prevent fraud

• Comply with legal obligations

• Send promotional communications (only where permitted by law or with your consent)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Enhance your browsing experience

You may disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Analytics providers

• Email marketing service providers

• Legal or governmental authorities when required by law

These third parties are only permitted to use your information to provide services on our behalf.

5. Payment Information

All payment transactions are processed through secure third-party payment providers. We do not store your complete payment card information on our servers.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Provide customer service

• Meet legal, accounting, and tax requirements

• Resolve disputes

• Enforce our agreements

When your information is no longer required, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Restrict or object to certain processing

• Withdraw consent where applicable

• Request a copy of your personal data

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove the information.

11. International Users

If you access our website from outside the country in which our business operates, your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

QENANA

Email: info@qenana.com

We will make reasonable efforts to respond to your inquiry as promptly as possible.