Refund & Return Policy

Effective Date: July 8, 2026

Thank you for shopping with QENANA. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in the same condition as received.

• Be in its original packaging.

• Include all original tags, accessories, manuals, and documentation (if applicable).

• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Gift cards

• Digital products or downloadable content

• Personalized or custom-made items

• Final sale or clearance items

• Perishable goods (if applicable)

• Items that have been used, damaged, or altered after delivery

3. Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at info@qenana.com with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review your request and arrange a replacement, exchange, or refund where appropriate.

4. Return Process

To initiate a return:

1. Contact us at info@qenana.com.

2. Include your order number and reason for the return.

3. Wait for return instructions before sending the item.

4. Ship the item using a trackable shipping service if requested.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

6. Return Shipping Costs

Unless the item is defective, damaged, or sent in error, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at info@qenana.com.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return procedure, if eligible.

9. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

QENANA

Email: info@qenana.com